Biography

Dr. Sana Reynolds, currently on the faculty of Baruch College, City University of New York, has over 25 years of extensive multinational experience as a consultant in the United States and overseas. She has successfully completed assignments for British, Chinese, Indonesian, Japanese, Middle Eastern, Russian and Swiss companies. Dr. Reynolds has a proven track record developing programs in managerial and cross-cultural communication, coaching executives for promotion, and preparing professionals for international assignments. In addition to native fluency in English, French, Ukrainian, working knowledge of Russian, and eight years’ living and working experience in Western Europe and in Asia, she has a Ph.D. from Tulane University, a Doctorat d’universite from the Sorbonne, and a M.A. from Middlebury. Her areas of expertise include:

• Customized programs to effect change in writing and document design in specific professions: bank examiners, risk management analysts, economists (Federal Reserve Bank of New York and New York State Banking Department), strategic planners (The New York Times, JPMorganChase), project engineers, scientists, and technical staff (Exxon Biochemical Division, Hutchison Whampoa,  Engelhard Engineering), internal audit staff (Ernst & Young, Seagram & Sons, Avon, Exxon), tax attorneys and accountants, credit policy and realty analysts, eurodollar and foreign exchange traders, e-consultants and sourcing experts (JPMorgan Chase).

• Executive one-on-one and small-group coaching in presentation style (The New York Times, Farm Credit Administration, Federal Reserve Bank of New York).

• Tailored programs addressing cross-cultural communication, developing CQ and creating cultural synergy (Anheuser-Busch, Avon Products, Bank Dagang Negara, Barclay Capital, Coach, Credit Suisse, Downstate Medical Center, Exxon, GlaxoSmithKline, Hongkong Shanghai Bank, LaGuardia Community College, Monmouth County Park System, Nippon Credit Bank, New York City Bureau of Child Care, New York Poison Centers, NYU Medical Center, Pfizer, Winthrop University Hospital). Her recently published books — Guide to Cross-Cultural Communication (Prentice Hall, June 2003; second edition, 2010) and Guide for Internationals: Culture, Language and ESL (Prentice Hall, June 2005) — have been extremely well received.

• Coaching middle managers and senior-level executives (American Express, Banco Espirito Santo de Investimento, Credit Suisse, Ernst & Young, JPMorgan Chase, Moody’s, New York Times, Scholastic Publishing, Shire Pharmaceuticals, Union Bank of Switzerland). Specific areas of concentration — developing executive presence and becoming skillful in leadership style switching.

Sana Reynolds continues to expand on her knowledge of cultures and cross-cultural communication by teaching overseas. To date she has held Visiting Professorship positions in Tokyo, Japan (2007), Auckland, New Zealand (2011), Helsinki, Finland (2013) and San Luis Potosi, Mexico (2010, 2011, 2013).